TY  - GEN
N2  - Patient portals have become increasingly prevalent as healthcare providers aim to enhance patient engagement, communication, and satisfaction (1). These online platforms offer patients access to various services, such as scheduling appointments, requesting medication refills, sending messages to healthcare providers, viewing test results, and managing billing information (2). Despite the potential benefits of patient portals, studies have shown that patient engagement can be influenced by a variety of factors, such as demographics, health literacy, and the user experience (3). One factor that may influence patient engagement with portals is the receipt of a bill. Billing has been identified as a key driver of patient dissatisfaction (4), and the potential financial burden associated with healthcare costs can create stress and anxiety for patients (5). However, the impact of receiving a bill on patient portal engagement has not been well studied. Understanding this relationship may help healthcare providers develop strategies to improve patient engagement and satisfaction.
DO  - 10.6083/fx719n204
DO  - DOI
AB  - Patient portals have become increasingly prevalent as healthcare providers aim to enhance patient engagement, communication, and satisfaction (1). These online platforms offer patients access to various services, such as scheduling appointments, requesting medication refills, sending messages to healthcare providers, viewing test results, and managing billing information (2). Despite the potential benefits of patient portals, studies have shown that patient engagement can be influenced by a variety of factors, such as demographics, health literacy, and the user experience (3). One factor that may influence patient engagement with portals is the receipt of a bill. Billing has been identified as a key driver of patient dissatisfaction (4), and the potential financial burden associated with healthcare costs can create stress and anxiety for patients (5). However, the impact of receiving a bill on patient portal engagement has not been well studied. Understanding this relationship may help healthcare providers develop strategies to improve patient engagement and satisfaction.
AD  - Oregon Health and Science University
T1  - Association between billing for messages and patient engagement
ED  - Mohan, Vishnu
ED  - Advisor
DA  - 2023
AU  - Lindner, Sam
L1  - https://digitalcollections.ohsu.edu/record/10137/files/Lindner.Samuel.2023.pdf.pdf
PB  - Oregon Health and Science University
LA  - eng
PY  - 2023
ID  - 10137
L4  - https://digitalcollections.ohsu.edu/record/10137/files/Lindner.Samuel.2023.pdf.pdf
KW  - Electronic Health Records
KW  - Patient Portals
KW  - personal health records
TI  - Association between billing for messages and patient engagement
Y1  - 2023
L2  - https://digitalcollections.ohsu.edu/record/10137/files/Lindner.Samuel.2023.pdf.pdf
LK  - https://digitalcollections.ohsu.edu/record/10137/files/Lindner.Samuel.2023.pdf.pdf
UR  - https://digitalcollections.ohsu.edu/record/10137/files/Lindner.Samuel.2023.pdf.pdf
ER  -