@article{ETD,
      school = {M.N.},
      author = {Snyder, Rita J.},
      url = {http://digitalcollections.ohsu.edu/record/1563},
      title = {Analysis of patient complaints in an outpatient setting},
      number = {ETD},
      doi = {https://doi.org/10.6083/M4736P2G},
      recid = {1563},
      address = {1981},
}