@article{ETD,
      recid = {2922},
      author = {Bonnice, Barbara},
      title = {Nurses' communication skills and response to conflict:  impact of New Directions Relational Skills Training},
      publisher = {Oregon Health and Science University},
      school = {D.N.P.},
      address = {2015},
      number = {ETD},
      abstract = {Conflict avoidance and ineffective efforts to resolve  conflict are associated with increased patient harm. The  person-centered approach (PCA) to relating provides four  skills to assure effective communication, even in  situations of conflict. Few studies have demonstrated  changes in  collegial relationships and improved patient  safety after formal communication and conflict training.  This study evaluated the sustained impact of the “New  Directions” program on nurses’ communication skills and  response in situations of conflict.},
      url = {http://digitalcollections.ohsu.edu/record/2922},
      doi = {https://doi.org/10.6083/M4SN07T5},
}