TY  - GEN
AB  - Conflict avoidance and ineffective efforts to resolve conflict are associated with increased patient harm. The person-centered approach (PCA) to relating provides four skills to assure effective communication, even in situations of conflict. Few studies have demonstrated changes in  collegial relationships and improved patient safety after formal communication and conflict training. This study evaluated the sustained impact of the “New Directions” program on nurses’ communication skills and response in situations of conflict.
AD  - Oregon Health and Science University
AU  - Bonnice, Barbara
DA  - 2015
DO  - 10.6083/M4SN07T5
DO  - DOI
ID  - 2922
KW  - Communication
KW  - Nursing
KW  - Conflict, Psychological
L1  - https://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf
L2  - https://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf
L4  - https://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf
LK  - https://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf
N2  - Conflict avoidance and ineffective efforts to resolve conflict are associated with increased patient harm. The person-centered approach (PCA) to relating provides four skills to assure effective communication, even in situations of conflict. Few studies have demonstrated changes in  collegial relationships and improved patient safety after formal communication and conflict training. This study evaluated the sustained impact of the “New Directions” program on nurses’ communication skills and response in situations of conflict.
PB  - Oregon Health and Science University
PY  - 2015
T1  - Nurses' communication skills and response to conflict: impact of New Directions Relational Skills Training
TI  - Nurses' communication skills and response to conflict: impact of New Directions Relational Skills Training
UR  - https://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf
Y1  - 2015
ER  -