000002922 001__ 2922
000002922 005__ 20250424232803.0
000002922 0247_ $$2DOI$$a10.6083/M4SN07T5
000002922 037__ $$aETD
000002922 245__ $$aNurses' communication skills and response to conflict: impact of New Directions Relational Skills Training
000002922 260__ $$bOregon Health and Science University
000002922 269__ $$a2015
000002922 336__ $$aFinal project
000002922 502__ $$bD.N.P.
000002922 520__ $$aConflict avoidance and ineffective efforts to resolve conflict are associated with increased patient harm. The person-centered approach (PCA) to relating provides four skills to assure effective communication, even in situations of conflict. Few studies have demonstrated changes in  collegial relationships and improved patient safety after formal communication and conflict training. This study evaluated the sustained impact of the “New Directions” program on nurses’ communication skills and response in situations of conflict.
000002922 540__ $$fCC BY
000002922 542__ $$fIn copyright - single owner
000002922 650__ $$aCommunication$$016935
000002922 650__ $$aNursing$$023082
000002922 650__ $$aConflict, Psychological$$017010
000002922 691__ $$aSchool of Nursing$$041370
000002922 7001_ $$aBonnice, Barbara$$uOregon Health and Science University$$041354
000002922 8564_ $$9d39c4320-0900-4591-967f-2ded5e6da45d$$s238864$$uhttps://digitalcollections.ohsu.edu/record/2922/files/3692_etd.pdf$$ePublic$$2d15e3725c10c334b0d34fc53dbfa7f28$$31
000002922 905__ $$a/rest/prod/pk/02/c9/90/pk02c9902
000002922 909CO $$ooai:digitalcollections.ohsu.edu:2922$$pstudent-work
000002922 980__ $$aTheses and Dissertations