TY  - GEN
AB  - "Very important persons" (VIPs), "friends of physicians" and Emergency Department (ED) staff and family members often receive care in front of other patients who may be critically ill waiting for care in the ED lobby. This paper explores the organizational ethics of these three select groups of patients who often obtain priority access to care in the busy ED. A specific case is provided to highlight the challenges of these complicated encounters. The organizational ethics are then explored and potential solutions are identified. This is an important ethical and operational issue that requires exploration by emergency department and hospital leaders because of the potential harm it may cause other patients and the strong negative emotional reactions by employees that can lead to decreased staff morale.
AD  - Oregon Health and Science University
AU  - Heilman, James
DA  - 2017
DO  - 10.6083/m45t3jjk
DO  - DOI
ID  - 4048
KW  - Emergency Service, Hospital
KW  - Healthcare organizational ethics
KW  - Health Services Accessibility
KW  - vip clients
L1  - https://digitalcollections.ohsu.edu/record/4048/files/Priority_Access_to_Care_in_the_Emergency_Department.pdf
L2  - https://digitalcollections.ohsu.edu/record/4048/files/Priority_Access_to_Care_in_the_Emergency_Department.pdf
L4  - https://digitalcollections.ohsu.edu/record/4048/files/Priority_Access_to_Care_in_the_Emergency_Department.pdf
LK  - https://digitalcollections.ohsu.edu/record/4048/files/Priority_Access_to_Care_in_the_Emergency_Department.pdf
N2  - "Very important persons" (VIPs), "friends of physicians" and Emergency Department (ED) staff and family members often receive care in front of other patients who may be critically ill waiting for care in the ED lobby. This paper explores the organizational ethics of these three select groups of patients who often obtain priority access to care in the busy ED. A specific case is provided to highlight the challenges of these complicated encounters. The organizational ethics are then explored and potential solutions are identified. This is an important ethical and operational issue that requires exploration by emergency department and hospital leaders because of the potential harm it may cause other patients and the strong negative emotional reactions by employees that can lead to decreased staff morale.
PB  - Oregon Health and Science University
PY  - 2017
T1  - Priority access to care in the Emergency Department
TI  - Priority access to care in the Emergency Department
UR  - https://digitalcollections.ohsu.edu/record/4048/files/Priority_Access_to_Care_in_the_Emergency_Department.pdf
Y1  - 2017
ER  -