@article{ETD,
      school = {Ph.D.},
      author = {Walia, Sasha},
      url = {http://digitalcollections.ohsu.edu/record/42905},
      title = {Culture of safety and non-physical harm from disrespect in  an Oregon multi-hospital health system},
      publisher = {Oregon Health and Science University},
      abstract = {Patients and families may suffer from non-physical harm  during interactions with the health care system, leading to  emotional, psychological, socio-behavioral, and financial  impacts. This dissertation explored how a multi-hospital  health system recognized and addressed non-physical harm  within the context of organizational culture. In this  mixed-methods study, an improvement-oriented framework was  applied to patient/family-generated complaints and  grievances; regression analyses assessed associations and  variations between patient experiences of respect and staff  perceptions of safety culture; and interviews with nurses,  physicians, and executives were conducted to explore if and  how the organization recognized non-physical harm as a  priority. Recommendations across different key groups were   presented. },
      number = {ETD},
      doi = {https://doi.org/10.6083/bpxhc42905},
      recid = {42905},
      address = {2024-05-24},
}