TY  - GEN
N2  - Patients and families may suffer from non-physical harm during interactions with the health care system, leading to emotional, psychological, socio-behavioral, and financial impacts. This dissertation explored how a multi-hospital health system recognized and addressed non-physical harm within the context of organizational culture. In this mixed-methods study, an improvement-oriented framework was applied to patient/family-generated complaints and grievances; regression analyses assessed associations and variations between patient experiences of respect and staff perceptions of safety culture; and interviews with nurses, physicians, and executives were conducted to explore if and how the organization recognized non-physical harm as a priority. Recommendations across different key groups were  presented. 
DO  - 10.6083/bpxhc42905
DO  - doi
AB  - Patients and families may suffer from non-physical harm during interactions with the health care system, leading to emotional, psychological, socio-behavioral, and financial impacts. This dissertation explored how a multi-hospital health system recognized and addressed non-physical harm within the context of organizational culture. In this mixed-methods study, an improvement-oriented framework was applied to patient/family-generated complaints and grievances; regression analyses assessed associations and variations between patient experiences of respect and staff perceptions of safety culture; and interviews with nurses, physicians, and executives were conducted to explore if and how the organization recognized non-physical harm as a priority. Recommendations across different key groups were  presented. 
AD  - Oregon Health and Science University
T1  - Culture of safety and non-physical harm from disrespect in an Oregon multi-hospital health system
ED  - Gelmon, Sherril B.
ED  - Chair
DA  - 2024-05-24
AU  - Walia, Sasha
L1  - https://digitalcollections.ohsu.edu/record/42905/files/Walia.Sasha.2024.pdf
PB  - Oregon Health and Science University
LA  - eng
PY  - 2024-05-24
ID  - 42905
L4  - https://digitalcollections.ohsu.edu/record/42905/files/Walia.Sasha.2024.pdf
KW  - Patient Safety
KW  - Organizational Culture
KW  - Safety Management
KW  - Patient Outcome Assessment
KW  - culture of safety
KW  - non-physical harm
KW  - disrespect
TI  - Culture of safety and non-physical harm from disrespect in an Oregon multi-hospital health system
Y1  - 2024-05-24
L2  - https://digitalcollections.ohsu.edu/record/42905/files/Walia.Sasha.2024.pdf
LK  - https://digitalcollections.ohsu.edu/record/42905/files/Walia.Sasha.2024.pdf
UR  - https://digitalcollections.ohsu.edu/record/42905/files/Walia.Sasha.2024.pdf
ER  -