@article{ETD,
      school = {M.B.I.},
      author = {Collins, Andrew},
      url = {http://digitalcollections.ohsu.edu/record/579},
      title = {The use of lean quality improvement methods in healthcare:  improving performance on a quality metric},
      publisher = {Oregon Health and Science University},
      number = {ETD},
      doi = {https://doi.org/10.6083/M4222RRV},
      recid = {579},
      address = {2011},
}