@article{ETD,
      school = {D.N.P.},
      author = {Lim, Toy H.},
      url = {http://digitalcollections.ohsu.edu/record/9080},
      title = {Patient violence toward healthcare workers in primary  care: a quality improvement project},
      publisher = {Oregon Health and Science University},
      abstract = {In this quality improvement project, a standardized tool  was developed to study the types, incidence, and  psychological impact of violent incidents perpetrated by  patients against staff at a federally qualified community  health center. Fifty-nine percent of staff reported  experiencing violence by patients in the past year. An  average of two violent incidents was reported per week over  a four-month period. Verbal violence was the most common  form of violence, accounting for 54% of all incidents  reported.  Intimidating and threatening behavior was  reported 27% of the time.  Over 60% of staff experienced  temporary psychological stress resulting from patient  violence. Another 39% experienced continuous stress. This  data supports findings in the literature that workplace  violence is a prevalent and serious public health issue.  Reporting and documentation is the first step in mitigating  this clinical issue, and the data can be used to inform  future interventions.},
      number = {ETD},
      doi = {https://doi.org/10.6083/q811kk36b},
      recid = {9080},
      address = {2021},
}