TY  - GEN
N2  - In this quality improvement project, a standardized tool was developed to study the types, incidence, and psychological impact of violent incidents perpetrated by patients against staff at a federally qualified community health center. Fifty-nine percent of staff reported experiencing violence by patients in the past year. An average of two violent incidents was reported per week over a four-month period. Verbal violence was the most common form of violence, accounting for 54% of all incidents reported.  Intimidating and threatening behavior was reported 27% of the time.  Over 60% of staff experienced temporary psychological stress resulting from patient violence. Another 39% experienced continuous stress. This data supports findings in the literature that workplace violence is a prevalent and serious public health issue. Reporting and documentation is the first step in mitigating this clinical issue, and the data can be used to inform future interventions.
DO  - 10.6083/q811kk36b
DO  - DOI
AB  - In this quality improvement project, a standardized tool was developed to study the types, incidence, and psychological impact of violent incidents perpetrated by patients against staff at a federally qualified community health center. Fifty-nine percent of staff reported experiencing violence by patients in the past year. An average of two violent incidents was reported per week over a four-month period. Verbal violence was the most common form of violence, accounting for 54% of all incidents reported.  Intimidating and threatening behavior was reported 27% of the time.  Over 60% of staff experienced temporary psychological stress resulting from patient violence. Another 39% experienced continuous stress. This data supports findings in the literature that workplace violence is a prevalent and serious public health issue. Reporting and documentation is the first step in mitigating this clinical issue, and the data can be used to inform future interventions.
AD  - Oregon Health and Science University
T1  - Patient violence toward healthcare workers in primary care: a quality improvement project
DA  - 2021
AU  - Lim, Toy H.
L1  - https://digitalcollections.ohsu.edu/record/9080/files/Lim.Toy.2021.pdf
PB  - Oregon Health and Science University
PY  - 2021
ID  - 9080
L4  - https://digitalcollections.ohsu.edu/record/9080/files/Lim.Toy.2021.pdf
KW  - Community Health Centers
KW  - Workplace Violence
KW  - Aggression
KW  - Quality Improvement
KW  - Primary Health Care
TI  - Patient violence toward healthcare workers in primary care: a quality improvement project
Y1  - 2021
L2  - https://digitalcollections.ohsu.edu/record/9080/files/Lim.Toy.2021.pdf
LK  - https://digitalcollections.ohsu.edu/record/9080/files/Lim.Toy.2021.pdf
UR  - https://digitalcollections.ohsu.edu/record/9080/files/Lim.Toy.2021.pdf
ER  -