TY  - GEN
N2  - During the COVID-19 global pandemic, a county-based adult behavioral health clinic promptly transitioned from face-to-face patient encounters to telepsychiatry technologies. Due to a low resilience for change and scarcity of quality improvement norms and procedures, identification of staff responsible for patient anticipatory guidance and telepsychiatry education were contacted to engage in an on-demand module on the patient experience of telepsychiatry. A pre-and-post test survey was administered, classifying specific themes for quality improvement via grounded theory. Themes emerged were analyzed through the lens of the quality improvement model, Plan-Do-Study-Act (PDSA), and evidence-based procedures and models via nationally recognized and federal healthcare entities. Implications explored included upstream analysis of quality improvement at the county-based health department and behavioral health clinic, work-burden relative to mismanagement of telepsychiatry, and the necessity for continued quantitative and qualitative data collection on patient experience, attendance of tele-appointments, medication non-adherence, suicidal and homicidal behaviors, and emergency room visits, during the continued implementation of evidence based telepsychiatry.
DO  - 10.6083/dj52w553v
DO  - DOI
AB  - During the COVID-19 global pandemic, a county-based adult behavioral health clinic promptly transitioned from face-to-face patient encounters to telepsychiatry technologies. Due to a low resilience for change and scarcity of quality improvement norms and procedures, identification of staff responsible for patient anticipatory guidance and telepsychiatry education were contacted to engage in an on-demand module on the patient experience of telepsychiatry. A pre-and-post test survey was administered, classifying specific themes for quality improvement via grounded theory. Themes emerged were analyzed through the lens of the quality improvement model, Plan-Do-Study-Act (PDSA), and evidence-based procedures and models via nationally recognized and federal healthcare entities. Implications explored included upstream analysis of quality improvement at the county-based health department and behavioral health clinic, work-burden relative to mismanagement of telepsychiatry, and the necessity for continued quantitative and qualitative data collection on patient experience, attendance of tele-appointments, medication non-adherence, suicidal and homicidal behaviors, and emergency room visits, during the continued implementation of evidence based telepsychiatry.
AD  - Oregon Health and Science University
T1  - Implementation of telepsychiatry services in a county-based behavioral health setting: a quality improvement project
DA  - 2021
AU  - Jensen, Bethany
L1  - https://digitalcollections.ohsu.edu/record/9101/files/Jensen.Bethany.2021.pdf
PB  - Oregon Health and Science University
PY  - 2021
ID  - 9101
L4  - https://digitalcollections.ohsu.edu/record/9101/files/Jensen.Bethany.2021.pdf
KW  - Psychiatry
KW  - Mental Health
KW  - Community Mental Health Services
KW  - Outpatients
KW  - Mental Disorders
KW  - Telemedicine
TI  - Implementation of telepsychiatry services in a county-based behavioral health setting: a quality improvement project
Y1  - 2021
L2  - https://digitalcollections.ohsu.edu/record/9101/files/Jensen.Bethany.2021.pdf
LK  - https://digitalcollections.ohsu.edu/record/9101/files/Jensen.Bethany.2021.pdf
UR  - https://digitalcollections.ohsu.edu/record/9101/files/Jensen.Bethany.2021.pdf
ER  -