Increasing numbers of parents are bringing their children to the emergency units of hospitals with non urgent conditions there is evidence to support the need for a triage nurse to screen and refer the patients to the appropriate Clinics. This investigator does not propose to study the role of a triage nurse but rather the reasons why the parents utilized the present facility for non urgent conditions despite the present policy of the emergency department to serve emergencies only. The investigator will discuss whether utilizing the emergency facility in its present physical structure as an extension of the pediatric clinic is feasible if the policy of providing service changes.