Throughout the developed world, population aging requires increasing numbers of friends and family members to serve as informal caregivers of older adults. Currently, due to factors such as reduced fertility rates, and increased numbers of women in the workforce, demand far outweighs supply. Many researchers have suggested that using information technology to bridge the caregiver-care recipient divide may be a promising means of addressing these issues. In this dissertation, we discuss the user-centered design of information technology tools for informal caregivers, specifically those that do not live in the same home as their older adult loved ones.