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Abstract

This quality improvement project sought to improve employee confidence in coping with patient aggression in an outpatient psychiatric private practice via de-escalation training. Training consisted of a 50-minute didactic presentation facilitated by a content expert that utilized original training materials informed by Richmond’s 10 Domains of De-escalation (2012) and the content expert’s experience in the field. The specific aim was to improve knowledge and comfort by 15% following the intervention. This aim was met by an average 50.41% increase in knowledge and 15.9% increase in comfort reported by in-person attendants (N=9). It further indicated a need for education of best practice self-defensive strategies to improve feelings of safety during an incident. These results suggest that providing de-escalation training to private practice employees may lead to improved levels of confidence when navigating instances of patient aggression.

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