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Abstract

This Capstone builds on earlier efforts at OHSU by applying the Institute for Healthcare Improvement’s Joy in Work (JiW) framework to strengthen psychological safety and connection among providers. This third-phase project evaluated two interventions: a weekly gratitude moment and a structured survey on the sign-out process and explored additional themes of contributors and barrier to joy in the PICU. Qualitative data review highlighted four themes: communication challenges, desire for team cohesion, need for safe feedback, and the importance of visible progress. Recommendations include standardizing communication, fostering peer connection, using structured tools like DESC and I-PASS, and co-designing small, visible improvements to sustain engagement.

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