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Abstract

Of those 65 million individuals who speaks another language at home, about 40% reports speaking English "less than very well" (United State Census Bureau, 2016). Those that speak another language "less than very well" can have Limited English Proficiency (LEP). The Health Services and Resource Administration (2018) defined LEP as "individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English" (n.p.). There are challenges associated with providing care for those with LEP. Those with LEP face greater health disparities are at increased risk for having poorer health outcomes and dissatisfaction towards care. It is important to identify those with LEP and interpreter services should be offered. This was a multi-focus project aimed to improve access to healthcare for those with limited English proficiency by providing interpreter services and improving its practice.

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