Complex organizational problems require systematic approaches to understand root causes and effectively intervene. Quantitative approaches allow researchers to understand how factors impact organizational operations. However, qualitative approaches allow researchers to understand why certain factors exist and how those factors affect employees and other stakeholders. When healthcare stakeholders interact with information systems, a complex sociotechnical ecosystem is created. Thus, a mixed-methods approach is often necessary to understand the various stakeholders' perspectives and the poorly-understood interactions between various workflows and systems.