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Abstract

Despite efforts to increase psychiatric clients' Patient Portal (PP) use, many clients are not enrolled, which may limit their engagement in care, treatment effectiveness, and perpetuate health disparities. Since research demonstrates benefits of PP engagement in healthcare, increasing PP enrollment is timely to safely bridge care during the coronavirus disease 2019 (COVID-19) pandemic and beyond. However, some results are mixed. While limitations require consideration, this QI project suggests practice-based interventions that may increase PP enrollment as the first step towards PP engagement to improve outcomes. Further PP research in vulnerable populations is needed for modifications to address health disparities.

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