The gravity of the COVID-19 pandemic and need for social distancing made many primary health care clinics shift their delivery of care from office visits to virtual or telephone visits, collectively known as telehealth. Prior to the pandemic, telehealth use in these settings was virtually nonexistent. However, with the rapid number of cases and deaths increasing throughout the world, organizations had to rapidly integrate telehealth use into the clinic setting without the necessary pilot studies on how to best utilize this technology for patients. This capstone project assesses the barriers with telehealth for patients with type 2 diabetes at a family medicine clinic in the Pacific Northwest 2 years into the pandemic.